The Peopletime customer service training program

Designed by our experienced trainers to create a fun, relaxed but effective learning environment to ensure that your team leave the training with the necessary skills to treat your customers to the best service possible.

This is a 2 x 2 hour module on how to effectively manage employee performance from day 1 of employment. This module covers the value of holding both good and poor performance discussions early and how to have difficult conversations. We look at best practice methods for conducting performance reviews and developing Performance Improvement Plans plus other formal processes such as investigations and disciplinary meetings.

Having attended the programme your team members will:

  • Understand the benefits of delivering excellent service
  • Appreciate the impact of their actions on customers
  • Develop listening skills
  • Appreciate the significance of customer comments and how to deal with them
  • Understand the importance of attitude versus skills


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