The Peopletime customer service training program

Designed by our experienced trainers to create a fun, relaxed but effective learning environment to ensure that your team leave the training with the necessary skills to treat your customers to the best service possible.

During the training your staff will be encouraged to explore various experiences and discuss best practice in their market sector.

They will gain an understanding of how other businesses deliver excellent service to their customers and what they could do to ensure the service delivered in your business reaches these levels. They will also learn some skills, attitudes and behaviours that they can immediately use to improve their personal level of customer service.

Having attended the programme your team members will:

  • Understand the benefits of delivering excellent service
  • Appreciate the impact of their actions on customers
  • Develop listening skills
  • Appreciate the significance of customer comments and how to deal with them
  • Understand the importance of attitude versus skills


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